[Could not establish Wi-Fi connection with your camera.] is displayed when I try to start image transfer or remote shooting.

When [Could not establish Wi-Fi connection with your camera.] is displayed in Creators' App, it indicates a state in which a Bluetooth connection has been established (Creators' App recognizes the camera), but image transfer or remote shooting is not possible because no Wi-Fi connection has been established.

Begin by trying the following.

• Restart the smartphone. (Turn the power off and then turn it back on again.)
• On the camera select MENU → (Network) → [Network Option] → [Airplane Mode] → [Off].
• If the camera supports access authentication, select MENU → (Network) → [Network Option] → [Access Authen. Settings] → [On].
• From [Settings] on the smartphone, check to make sure that Wi-Fi is turned on.
• From [Settings] on the smartphone, turn off airplane mode.
• (Android only) From [Settings] on the smartphone, check to make sure that [Portable hotspot] is turned off.
• (iPhone/iPad only) In [Control Center] or [Settings] on the iPhone/iPad, confirm that [Personal Hotspot] is turned off.
• (iPhone/iPad only) Select [Settings] → [Creators' App] on the iPhone/iPad, and confirm that [Location] and [Local Network] are both turned on.
• If you are using a VPN app or a security app that employs a VPN, turn the VPN off.
• Bring the camera and smartphone close to each other.

If the problem is not resolved, try the following.

• Uninstall Creators' App, and then reinstall the latest version.
• (Android only) On the smartphone, go to [Settings] → [System] → [Reset options] and reset Wi-Fi, mobile, and Bluetooth. Resetting may improve the connection, but the following items will be initialized to their default values and will need to be reregistered individually.
  • Hotspot & tethering settings
  • Wi-Fi password to be used
  • Mobile data communication settings
  • Bluetooth device pairing information
• (iPhone/iPad only) On the iPhone/iPad, go to [Settings] → [General] → [Transfer or Reset iPhone] → [Reset] and reset the network settings. Resetting may improve the connection, but the following items will be initialized to their default values and will need to be reregistered individually.
  • Personal Hotspot settings
  • Wi-Fi password to be used
  • Mobile data communication settings
  • Bluetooth device pairing information