Uploading from the camera to the cloud does not start.

If uploading from the camera to the cloud does not start, even when selecting [Cloud Connection] in the camera menu, check the following.

[Connecting to Cloud…] is not displayed on the camera screen.

• Public Wi-Fi that requires web authentication cannot be used. Make settings to use the Wi-Fi in your home or office, etc.
• If the camera is not linked with the cloud, follow the method described in "Linking the camera with the cloud" and establish the link.
• Check that the Cloud Upload function of Creators' App is ON. If (Cameras) → [Camera Settings] → [Cloud Function] → [Cloud Function Available] [Cloud Upload ON] is displayed in Creators' App, the function is ready. If it is not displayed, check that your camera is a supported camera, and then link the camera with the cloud and set Cloud Upload to ON.
  • Supported cameras
  • Linking the camera with the cloud
• Check whether the camera has a stable connection with Wi-Fi. If (Wi-Fi connected, communication status good) is displayed on the camera monitor, the connection with Wi-Fi is stable. If the signal strength is insufficient, move to a place with a stronger signal, etc.
• Accurately set the camera date and time (within ±5 minutes).

Uploading does not start even while [Connecting to Cloud…] is displayed on the camera screen

• It takes about 1 minute for uploading to start. When uploading is complete, (Complete) is displayed in Creators' App and Creators' Cloud Web. If uploading does not start even after waiting for a bit, check whether (Complete) is displayed.
  
• Check that the file format and other settings for the images to be uploaded are correct by going to (Cameras) → [Camera Settings] → [Cloud Function] → [Cloud Upload] in Creators' App. (Example: By default, the only movies that will be uploaded are proxy movies and HD movies, so 4K movies will not be uploaded.) Also, for media, check that either [Slot 1] or [All slots] is selected.
• As the Creators' Cloud system was renewed in September 2024, you will not be able to upload to the cloud from your camera unless you migrate to the new system. Select [Cloud] under (Storage) in Creators' App and follow the on-screen instructions to perform migration.

If connection is still not possible after trying the above

• Try connecting again later.

If uploading from the camera to the cloud does not start, even when setting the camera power switch from OFF to ON, check the following.

(Cloud) is not displayed on the camera monitor.

• Public Wi-Fi that requires web authentication cannot be used. Make settings to use the Wi-Fi in your home or office, etc.
• If the camera is not linked with the cloud, follow the method described in "Linking the camera with the cloud" and establish the link.
• Check that (Network) → [Creators' Cloud] → [Cloud Connection] is [On] in the camera MENU.
• Check that the Cloud Upload function of Creators' App is ON. If (Cameras) → [Camera Settings] → [Cloud Function] → [Cloud Function Available] [Cloud Upload ON] is displayed in Creators' App, the function is ready. If it is not displayed, check that your camera is a supported camera, and then link the camera with the cloud and set Cloud Upload to ON.
  • Supported cameras
  • Linking the camera with the cloud

An orange (Cloud & Error) is displayed on the camera monitor.

• Check whether the camera has a stable connection with Wi-Fi. If (Wi-Fi connected, communication status good) is displayed on the camera monitor, the connection with Wi-Fi is stable. If the signal strength is insufficient, move to a place with a stronger signal, etc.
• Accurately set the camera date and time (within ±5 minutes).

(Cloud) is displayed on the camera monitor but (Communicating) is not displayed, even when setting the power switch from OFF to ON.

• It takes about 1 minute for uploading to start. When uploading is complete, (Complete) is displayed in Creators' App and Creators' Cloud Web. If uploading does not start even after waiting for a bit, check whether (Complete) is displayed.
  
• Check that the file format and other settings for the images to be uploaded are correct by going to (Cameras) → [Camera Settings] → [Cloud Function] → [Cloud Upload] in Creators' App. (Example: By default, the only movies that will be uploaded are proxy movies and HD movies, so 4K movies will not be uploaded.) Also, for media, check that a memory card is inserted in the specified slot if the camera has two slots, and either [Slot 1] or [All slots] is selected if the camera has only one slot.
• As the Creators' Cloud system was renewed in September 2024, you will not be able to upload to the cloud from your camera unless you migrate to the new system. Select [Cloud] under (Storage) in Creators' App and follow the on-screen instructions to perform migration.

If connection is still not possible after trying the above

• Try connecting again later.