FAQ
About camera's system software update
Can't connect to camera (error messages)
- A message is displayed: [Bluetooth connection with the camera could not be established.]
- A message is displayed: [Bluetooth connection with the camera has been discontinuted.]
- A message is displayed: [Unpair on both the camera and your smartphone, and then reconnect.]
- [The device is already connected to a smartphone.] is displayed on the camera, but it is not actually connected.
- A message on the camera indicates that it is connected, but a message on the smartphone indicates that connection has failed.
Camera problems after Bluetooth pairing
Can't connect to camera (other than error messages)
Cloud storage plans
Network streaming
About uploading images directly from the camera to the cloud
- The process does not transition to the next screen during operations to link the camera with the cloud.
- [An error occurred in the camera.] is displayed on the smartphone and [Correctly set the area/date and time.] is displayed on the camera during operations to link the camera with the cloud.
- [Make sure the camera is connected to the Internet and try again.] is displayed on the smartphone.
- Uploading from the camera to the cloud does not start.
- Uploading from the camera to the cloud pauses midway through the process.
- Uploading starts at a timing other than when the camera's power switch is set to ON
About the Discover
About the Sony account
Others
- What are the differences between Creators' App, Creators' Cloud, and Creators' Cloud Web?
- What are the differences between Creators' App, Imaging Edge Mobile Plus, and Imaging Edge Mobile? Which app should I use?
- I cannot browse images imported using Imaging Edge Mobile in Creators' App.
- I am using a camera that Creators' App does not support. How can I upload images to the cloud?
- When using an iPhone/iPad, a message appears saying that Creators' App is looking to find and connect to devices on the local network.
- The same camera is registered twice among the registered Bluetooth devices in [Settings] for the smartphone OS.
- (Android) Notifications such as [Ready to find camera] keep being displayed on the smartphone.
- Available services vary by country or region.