FAQ
Catalyst Browse
Specifications/How to use
Functional Limitations
Troubleshooting
- Application installation fails.
- I have registered my Catalyst applications but now see an "Invalid License" error on launch. How do I fix this?
- After installing the app, an error message is indicated that the software needs to have administrative access to the computer in order to register and function properly.
- I tried resetting my Catalyst software activation using the keyboard shortcut, but I am not seeing the login window. What do I do?
- What should I do to troubleshoot problems that I encounter during the installation?
- Why does my computer shut down or reboot during editing or render in Catalyst applications?
- Error "A video card that supports OpenCL 1.1 is required" when launching Catalyst software
- Video preview not smooth or blur, ghosting?
- I'm encountering a problem with my graphics card and Catalyst applications. What can I do to troubleshoot my GPU?
Catalyst Prepare
Specifications/How to use
Functional Limitations
- Is SStP supported on Mac computers?
- Do any restrictions apply to computers with Apple silicon?
- Cannot download the latest version from the new version notification in the application.
- YouTube uploading is not available.
- Is Catalyst Prepare storyboards exported to Adobe Premiere projects not working ?
Troubleshooting
- Application installation fails.
- I have registered my Catalyst applications but now see an "Invalid License" error on launch. How do I fix this?
- After installing the app, an error message is indicated that the software needs to have administrative access to the computer in order to register and function properly.
- I tried resetting my Catalyst software activation using the keyboard shortcut, but I am not seeing the login window. What do I do?
- What should I do to troubleshoot problems that I encounter during the installation?
- Why does my computer shut down or reboot during editing or render in Catalyst applications?
- Error "A video card that supports OpenCL 1.1 is required" when launching Catalyst software
- Video preview not smooth or blur, ghosting?
- I'm encountering a problem with my graphics card and Catalyst applications. What can I do to troubleshoot my GPU?
Catalyst Edit
Specifications/How to use
- Is there a way to reset the software to default settings and preferences?
- I have a system with multiple video cards which are supported GPUs. Will this accelerate my Catalyst workflow?
- I just made a change to my source footage in Catalyst Prepare. How do I see this change in Catalyst Edit?
- What are SFK files? I see these when ever I open audio.
- My AVI/mp4/MOV file only imports audio with no video, or video with no audio. What's going on?
- How can I adjust volume in my project using Volume Envelopes?
- What is an envelope and how do I create one in my project?
- Is there a way to use only the video or audio stream of a file in Catalyst Edit?
Functional Limitations
Troubleshooting
- Application installation fails.
- I have registered my Catalyst applications but now see an "Invalid License" error on launch. How do I fix this?
- After installing the app, an error message is indicated that the software needs to have administrative access to the computer in order to register and function properly.
- I tried resetting my Catalyst software activation using the keyboard shortcut, but I am not seeing the login window. What do I do?
- What should I do to troubleshoot problems that I encounter during the installation?
- Why does my computer shut down or reboot during editing or render in Catalyst applications?
- Error "A video card that supports OpenCL 1.1 is required" when launching Catalyst software
- Video preview not smooth or blur, ghosting?
- I'm encountering a problem with my graphics card and Catalyst applications. What can I do to troubleshoot my GPU?